No, we only ship products within the provinces and territories of Canada via Canada Post Express Post Shipping.

Check with the local post office in your area to confirm if they allow packages to be sent in c/o. If they do, you can use their address as your shipping address. However, please send us an email to inform us about this decision.

Orders do not require a signature for delivery.                                                                                                      

Sorry, if your Canada Post tracking number shows your order has reached your provided destination, it means it has been delivered and someone has received it. If it wasn’t you, then you may need to double-check with anyone present at your home on the delivery date. We will not reship an order unless the fault falls upon our responsibility. The best we can do is help you create a service ticket to inquire with Canada Post. 

Check your junk folder, sometimes, the email may drop there. Ensure you mark as NOT JUNK if you find it. But if you do not get any email, then perhaps you entered an incorrect email address. You can contact our support with your order info.

All our raw ingredients and finished products are third-party tested by Chromate Testing in Prague to guarantee product safety and quality control. You get exactly what every product is advertised as.

Yes, we are always happy to support our customers and answer any questions on how to use our products for the best results. We have premium customer service with guaranteed satisfaction always.

We always ship products promptly, but sometimes, courier services may delay delivery for reasons outside of our control. If you do not receive your order within 1-2 days after the expected delivery date, please contact us and we will help you track your order with the mail courier service providers, and ensure it gets delivered to you as fast as possible.

If while tracking, you find that your package is heading to the wrong destination, it may be caused by human error at the mail courier office. This happens occasionally as some postal employees enter the wrong postal code in the system, which may cause a routing error. You can reach out to us and we will open a claim with the mail courier office.

You can always reach us by clicking our Contact Us page, and sending us a direct message. Our customer service is topnotch and we respond swiftly to every query or complaint received. We guarantee customer satisfaction, making us one of the most reputable providers of high-quality peptides in Canada.